1. Scope of our Service – Information on the Site
2. Use of the Site
You must make payment for transportation booked on the site at the time of booking and you agree to make payment via a debit to your nominated credit card. The amount debited will be the amount shown on our booking page next to the "Start Payment" button on that page. Depending on your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider. Please note that all prices on the Site are for your transportation only and are for the requested dates/times and for the number of people indicated. TBT will always display the price including tax recovery and service charges on the Site. Without prejudice to what is set out below, you will see the total inclusive price prior to confirming your booking. What is included in the rate is displayed on the Site in the confirmation email/voucher. Some mandatory local fees that are required to be collected directly from travellers are typically not included in the price unless stated otherwise.
4. Changes - 1 free change
Your travel date and time can be changed 1 time free of charge. The change must be made minimum 3 days before the travel date unless otherwise stated at check out - after this date changes are no longer possible. Please note that a change of date and time does not change the cancellation date limits and fees of the original booking. To change date and time of a booking go to Manage My Booking.
You can cancel your booking at any time, but we will charge a fee to cover the cost and time we spend on administration. The size of the administration fee depends on how close to the travel date the cancellation is made. Specific cancellation for your booking is displayed at check out. To cancel a booking go to Manage My Booking.
The person registering at check-in must be at least 18 years of age and has to provide photo ID together with a valid voucher at check-in to ensure that your identity matches the booking identity. Vouchers are valid on paper or displayed on any mobile device. A record and/or copy of this photo ID may be retained by the transport provider. Failure to provide a valid voucher and a valid photo ID during check-in may result in refusal by our transport suppliers. Extra charges might apply.
We will not be liable for any losses, damages, liability, claims or expenses (whatsoever and irrespective of whether direct, indirect or consequential) arising from the use of our site or any products or services purchased on our site. We make no warranty or representation as to the fitness or suitability of any product or service displayed on our site. We sell transport from inventory supplied by each transport supplier and we do not over-sell that inventory (we cannot accept liability for unavailability of seats caused by an transport supplier over-selling its own inventory).
We will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you which is due to any event(s) or circumstance(s) caused by a major event. By way of example major events includes, but are not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond our control. No responsibility is accepted for any additional expense, delays, re-routing or acts of any governmental authority.
If you have complaints about TBT service, then please contact us. We will do our very best to help you. Please note that any complaints about the transportation (policies, standards, service, facilities, etc.) is ultimately a matter for the transportation supplier.
TBT does not in any way (directly or indirectly, independently or in conjunction with any party) own, manage, operate or control the transport suppliers. The suppliers are liable and responsible for providing transportation service and welcoming people who have booked through TBT as their guests.
More information or questions?